Logistics/Payment Method

Payment Method: Online Payment

Users can select products according to their preferences and place their order via the "online payment" method.

If you need to return a product, please refer to the mall's return policy.

After receiving the products, if you have any questions, please contact our online customer service promptly. We are available 24/7!

1. Shipping: Free Shipping

2. Delivery Time

Once the order is successfully placed, we will process the products in the order they were received. The processing time is approximately 3 business days. We offer both time-limited and scheduled deliveries, including Saturdays, Sundays, and public holidays.

3. Estimated Delivery Time

After finalizing your order, the estimated delivery time is 7 to 10 business days.

4. Signature Instructions

When placing your order, please provide an address and contact number where the delivery can be signed for.

Please inspect the products upon receipt to ensure the outer packaging is intact, the quantity matches the order details, and the shopping list is complete. Do not inspect the packaging with your mobile phone before signing for receipt. If the outer box seal is damaged or broken, you have the right to refuse delivery.

If you are unable to sign personally, please have someone else sign for you who will strictly adhere to the second point. The delivery driver is solely responsible for delivering the products to the address provided; anyone at that address can sign, such as a receptionist. Delivery to designated personnel is not guaranteed.

Q1: How long does delivery take?

A1: Under normal circumstances, shipment will be made within 14 business days after the order confirmation date (excluding Sundays).

Q2: What should I pay attention to when signing for inspection?

A2: Make sure the outer packaging is intact. The recipient may refuse to accept the goods if the packaging is damaged.

Q3: Do I need to provide proof of receipt of the goods?

A3: No, the courier service is only responsible for delivering the items to the address provided on the invoice. Anyone at that address can sign, such as a receptionist. Delivery to designated personnel is not guaranteed.

Q4: Someone else received my order, what should I do?

A4: In this case, please contact the shipping service listed in your order's shipping information. Contact your local customer service department.

Q5: How can I check the delivery status of partner manufacturers?

A5: Please check with the appropriate shipping company using the "Shipping Company Information" in your order's shipping details.

For any questions regarding specific terms and delivery, please feel free to contact us. Our customer service team is available online 24/7 to assist you.

We deliver to France, Belgium, Germany, Switzerland, Austria, the USA, the UK, Australia, Canada, New Zealand, and Ireland