Confidentiality Agreement
Privacy Agreement
Company Privacy Statement
We collect information about you when necessary or in connection with transactions. Your information will be retained when required by law or when relevant to the purpose of collection.
You can browse our website without providing any personal information. When you visit our site without a registered user account, your browsing remains anonymous and we cannot identify you.
We love to hear from you. If you have any comments or suggestions, please send the relevant information by email to service@mail.lulumineu.com
Personal Data Collection
The Company does not sell, share, or exchange collected customer data with third parties. Personal data collected online is disclosed only within the group of companies for internal use. When you create a business account, some of the information we collect from you includes:
Name, Delivery address, Email address, Contact number, Date of birth, Gender.
The personal data we collect from you will be used for the following purposes:
Sending the products you have purchased from the Company; Providing the latest information on the product delivery status and customer service; Providing you with product information; Processing your order, or to provide services and information at your request or through our website. In addition, we will use the information you provide to manage your account, verify and complete your online payment transactions, audit transactions from our website, download information, identify website browsers, compile website user statistics, conduct surveys, or send information about related products or services that we believe may be suitable for you, unless you object to receiving information. We may share your name and address with third parties (such as couriers or suppliers) to facilitate delivery.
Note: The courier company has the right to request your identification number for internal and customs inspection to facilitate export.
We may retain information about your order, but for security reasons, we cannot retrieve this information directly. You can access your order details and view your individual order details by logging into your account. You can also manage your home address, bank details, and newsletter subscriptions. You are responsible for maintaining the confidentiality of your personal information and preventing unauthorized third parties from accessing it. We are not responsible for the misuse of passwords. Personal Data Security
The Company ensures that all collected data remains secure and confidential. We will protect your personal information by:
Restricting access to personal data. Technically updating systems to prevent unauthorized access to computer data. When information is not stored for environmental purposes, we delete your personal data under these circumstances.
The Company uses 128-bit SSL secure communication technology to process your financial information. This technique would take at least a trillion years to decipher and is a recognized high-level security measure.
Disclosure of Personal Information
The Company will not share your personal information with any organizations other than the company providing the website delivery service and related third parties.
In exceptional circumstances, companies may be required to disclose personal information, for example: disclosure of personal information if there is reason to believe that disclosure of personal data may help prevent a threat to life or health or for law enforcement purposes.
If you believe the company is violating the privacy policy, send an email to service@mail.lulumineu.com.
Changes to the Privacy Statement
The Company reserves the right to modify and change the Privacy Statement at any time. Privacy Breach Complaint
If you are not satisfied with how we have handled privacy or customer complaints, please contact us at service@mail.lulumineu.com