Return policy

The company undertakes to comply with the following conditions: products can be returned and exchanged within 14 days of the date of sale (depending on the actual date of receipt by the customer).

To be eligible for a return, the item must be unused, in its original condition, and in its original, undamaged packaging. Proof of purchase or a receipt is required. Please do not return items directly to the manufacturer.

Acceptable reasons for return or exchange:

• The product has quality defects.
• The product was damaged during transport.
• The delivery is incorrect: the products received do not match those ordered.

You can request a return or exchange provided that the item is in a condition that allows it to be resold.

Cases excluded from return or exchange within 14 days:

• Customized products.
• Products already in use (electronic products are considered to be in use as soon as they are switched on).
• Products showing signs of wear on appearance, functional elements or accessories.
• Outer packaging lost or severely damaged (except for normal unpacking), compromising the resale of the product.
• Any other item which, by its nature, is not suitable for return and which you accepted as non-returnable at the time of purchase.
• Any other situation where the condition of the product does not allow its resale.

How to request a refund:

Return or exchange for personal reasons:

• Within 14 days of receiving the product, without compromising its resale, please send an email to the after-sales service.
• Customer service will process your request within 1 to 3 business days.
• You will be responsible for the shipping costs associated with the return or exchange.

Return or exchange due to quality reasons:

• Within 14 days of receiving the product, send an email to customer service.
• Customer service will process your request within 1 to 3 business days.
• We will cover the shipping costs associated with the return or exchange.

Regarding the refund:

• Please contact the shipping company directly within 14 days of receiving the product.
• As soon as we receive the returned product, we will inform you of the refund process.
• We will finalize the refund within 15 business days.

Please provide your order number, name and telephone number to our customer service, available online 24/7.

Return address: RM 1702, 17th Floor, Hong Kong Trade Centre, No. 161-167 Des Voeux Road, Central, Hong Kong, Hong Kong, 999077